Refund policy

We want our customers to be completely satisfied with our coffee. Below is how returns and refunds work.

Right to change your mind
You have 14 days from the point of purchase to request a refund, without any explanation necessary — though any feedback you can give us is always welcome, so we can keep improving. To be eligible, the product must be unopened and unused, and returned to us at your own cost.

To start a return, email us at hello@kahviroast.co.uk. If your return is accepted we will send you the returns address and instructions on how and where to send your package. Items sent back without first requesting a return cannot be refunded.

If you don't love it
Coffee is personal, and taste is not something you can judge from a product page. If you try one of our blends and it is simply not for you, email us within 30 days of your order and tell us what you did not get on with. We will either send you a different blend we think suits you better, or refund you — your choice. You do not need to send the coffee back. This is in addition to your legal right to change your mind, set out above.

Damages and issues
Please check your order when it arrives and contact us straight away if anything is damaged, defective, or not what you ordered, so we can put it right. Email us at hello@kahviroast.co.uk with a short explanation and a photograph. We will either refund you in full including your carriage, or send a replacement free of charge.

Refunds
We will let you know once your return has been received and inspected, and whether the refund has been approved. Approved refunds go back to your original payment method. Bear in mind that your bank or card provider may take a few days to process and post it.

Who to contact
All enquiries come to us at hello@kahviroast.co.uk. Returned goods go to our fulfilment warehouse, and we will give you that address when we accept your return — please do not send anything back before contacting us, as we will not be able to trace it.